**Important Note: Please note that all products created are custom prints made on demand. We do not honor size exchange or buyers remorse. Each product will ship out within 2-7 days of ordering.**
What all payments method do you accept?
MAGHERD accepts all major credit cards and PayPal.
How can I redeem gift cards or promo codes?
Congratulations on receiving gift card/promo code. You can use your code at the time of checkout on our shop.
What is your returns and exchange policy?
We can only replace items which arrived defective or damaged in first place. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the return address on the packing slip that came with your order.
If you no longer have the return address that arrived with your package email us at [email protected]
What is your return policy for gifts?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order the correct size.
If received product is damaged – send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to [email protected]
I have a problem with my order – what do I do?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to [email protected] Please note that there’s no need to return damaged products – simply send us a few photos. Please note that all products created are custom prints made on demand. We do not honor size exchange or buyers remorse.
Can I cancel my order? / Can I make changes to the order?
All orders are final – we cannot cancel orders once they have started production. Please get in touch with [email protected] ASAP to see if it is possible to cancel the order.
When can I expect my order to be delivered?
Usually we will deliver your order within 2 weeks but our fulfillment time will be longer than usual, and may continue to increase until things get back to normal.
The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
Our top product categories are taking longer than usual to fulfill. For these products, you can expect fulfillment to take up to 25 business days. We’re working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists.
What do I need to know about ordering internationally?
International shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of order being lost in transit and make delivery of the order smoother.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time – If reported outside of the the time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us – [email protected]
Order is marked as delivered – but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water based and eco-friendly.
If you receive a product with a stain – please wash it before reporting a problem.
Any other questions?
Get in touch with us – [email protected] we will get back to you as soon as possible.